Job Description
Join the vibrant hospitality scene at Grand Capital Hotel, where we're seeking dedicated night shift professionals to deliver exceptional guest experiences. Our premium downtown property offers a dynamic work environment with competitive compensation and growth opportunities. As a key member of our overnight team, you'll ensure seamless operations while maintaining our reputation for excellence. We provide comprehensive training, employee discounts, and a supportive culture that values your contribution to our guests' comfort and satisfaction.
Responsibilities
- Deliver exceptional guest service during overnight hours, including check-ins, check-outs, and concierge support
- Monitor security systems and respond promptly to guest requests or emergencies
- Perform thorough cleaning and maintenance of public areas and guest rooms
- Coordinate with day shift staff for seamless transition of operations and information
- Handle billing inquiries and resolve guest concerns with professionalism
- Prepare daily reports and maintain accurate guest records
- Uphold hotel brand standards and safety protocols
Qualifications
- Minimum 1 year of hotel or hospitality experience preferred
- Ability to work independently with minimal supervision during overnight hours
- Strong communication and problem-solving skills
- Flexibility to work weekends, holidays, and variable shifts
- Basic knowledge of hotel management systems (e.g., PMS)
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Professional appearance and positive attitude