Job Description
Join our award-winning Grand Plaza Hotel as a Night Shift Hotel Staff member and become the heart of our overnight operations! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during our peak evening hours. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury property. Work in a dynamic environment where your attention to detail and dedication shine brightest when the city sleeps.
Responsibilities
- Manage front desk operations including check-ins/check-outs, guest inquiries, and room assignments
- Monitor security protocols and ensure guest safety throughout the night
- Coordinate with housekeeping and maintenance teams for urgent requests
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and maintain accurate financial records
- Conduct nightly property inspections and report maintenance issues
- Prepare daily reports for management review
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Valid California Food Handler's Card preferred
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Strong knowledge of hotel management systems (Opera PMS a plus)
- Flexible schedule availability including weekends/holidays
- Basic first aid certification preferred
- High school diploma or equivalent required