Job Description
Join our award-winning team at Grand Plaza Hotel and become part of Omaha's premier hospitality destination. We're seeking dedicated night shift professionals to deliver exceptional guest experiences during our evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work culture in the heart of downtown Omaha. This role offers career growth opportunities and the chance to work with a dynamic team committed to excellence.
Responsibilities
- Provide exceptional guest service during evening and overnight hours
- Manage front desk operations including check-ins, check-outs, and reservations
- Monitor security protocols and ensure guest safety throughout the property
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest inquiries, complaints, and special requests with professionalism
- Complete nightly financial reports and audit documentation
- Maintain cleanliness and organization of public areas
Qualifications
- Previous hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Valid Nebraska driver's license (if required for property transport)
- First Aid/CPR certification a plus
- Ability to stand for extended periods and lift up to 25 lbs
- Attention to detail and problem-solving abilities