Job Description
Join our award-winning team at Grand Plaza Hotel & Suites for an exciting Night Shift role! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown Columbus. Perfect for night owls seeking career growth in hospitality!
Responsibilities
- Manage front desk operations during overnight hours including check-ins, check-outs, and guest inquiries
- Monitor security systems and ensure guest safety throughout the property
- Handle reservation modifications and special guest requests with professionalism
- Perform nightly audits and financial reconciliations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Respond to emergency situations following hotel protocols
Qualifications
- Previous hotel or hospitality experience preferred
- Exceptional customer service and communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic computer proficiency and POS system knowledge
- Valid Ohio driver's license and reliable transportation