Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Raleigh, NC! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown property. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and possess outstanding customer service skills, apply today to become the face of our hotel!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries and room assignments using Opera PMS system
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as primary point of contact for guest concerns and emergencies
- Maintain accurate guest records and confidentiality protocols
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible schedule availability including nights/weekends
- Basic knowledge of Raleigh attractions and transportation