Job Description
Join our award-winning team at Grand Horizon Hotels as a Night Shift Hotel Staff member in vibrant Houston, Texas! We're seeking dedicated hospitality professionals to deliver exceptional guest experiences during evening and overnight hours. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Texas' most dynamic hospitality markets.
Responsibilities
- Manage front desk operations during night shift including check-ins/check-outs
- Handle guest inquiries and resolve issues promptly with exceptional service
- Perform night audit procedures and manage financial transactions
- Monitor hotel security systems and respond to emergency situations
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest activities and incidents
- Ensure compliance with hotel safety and sanitation protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel or customer service experience
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic computer literacy and familiarity with hotel management systems
- Flexible schedule availability including nights, weekends, and holidays
- Valid Texas driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs