Job Description
Join our award-winning Memphis hotel team where Southern hospitality meets modern luxury. We're seeking dedicated night shift professionals to ensure seamless 24/5 guest experiences in the heart of Downtown Memphis. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding hospitality brand. Perfect for night owls who thrive in dynamic environments and take pride in creating memorable stays.
Responsibilities
- Manage front desk operations during overnight hours including check-ins, check-outs, and guest inquiries
- Monitor hotel security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Process payments, manage reservations, and maintain accurate guest records
- Handle guest complaints with professionalism and escalate issues as needed
- Prepare end-of-night financial reports and reconcile transactions
- Conduct nightly property inspections to ensure safety and cleanliness standards
Qualifications
- Minimum 1 year hotel or customer service experience required
- Strong communication and conflict resolution skills
- Ability to work independently and make quick decisions
- Proficient in hotel management software (e.g., Opera, Amadeus)
- Flexibility to work weekends, holidays, and overnight shifts
- Valid Tennessee driver's license with clean driving record
- Basic knowledge of emergency procedures and first aid
- High school diploma or equivalent required