Job Description
Join our award-winning team at Grand Plaza Hotel and become the heart of our overnight operations! We're seeking dedicated night shift hotel staff to ensure exceptional guest experiences during our busiest hours. This is your opportunity to work in a dynamic environment with competitive pay, comprehensive benefits, and clear pathways for career advancement in Philadelphia's thriving hospitality scene.
Responsibilities
- Deliver 24/7 guest assistance including check-ins, check-outs, and special requests
- Maintain impeccable security protocols and monitor property surveillance systems
- Coordinate housekeeping and maintenance services overnight
- Handle emergency situations calmly and per hotel procedures
- Process transactions accurately using POS systems
- Prepare detailed shift reports for management handover
Qualifications
- Minimum 1 year hotel or customer service experience
- Flexible availability including weekends and holidays
- Strong communication and conflict resolution skills
- Basic computer proficiency and POS system knowledge
- Ability to stand/walk for extended periods
- Valid Pennsylvania Food Handler's certification preferred
- First Aid/CPR certification a plus