Job Description
Join the dynamic team at Grand Plaza Hotels, where we redefine hospitality excellence. We're seeking dedicated Night Shift Hotel Staff to ensure our guests experience unparalleled service during overnight hours. This role offers competitive pay, flexible scheduling, and growth opportunities in the heart of NYC's bustling hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable guest experiences, we want you on our team!
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest assistance during overnight shifts
- Monitor hotel security and safety protocols throughout the night
- Address guest inquiries and resolve complaints promptly with professionalism
- Perform routine room inspections and coordinate with housekeeping for urgent requests
- Manage reservations and handle payment transactions accurately
- Collaborate with security and maintenance teams for incident response
- Complete nightly operational reports and handover documentation
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Ability to work flexible schedules including nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic proficiency with hotel management software (e.g., Opera, Fidelio)
- Valid New York State driver's license (if required for shuttle services)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent; hospitality certification preferred
- Fluency in English; Spanish proficiency a plus