Job Description
Join our award-winning Detroit hotel team and kickstart your hospitality career! We're seeking motivated night shift professionals to deliver exceptional guest experiences during overnight hours. No prior experience needed – we provide comprehensive training for ambitious individuals ready to grow with us. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in the heart of Detroit's vibrant downtown.
Responsibilities
- Provide 24/7 front desk support and guest assistance during overnight shifts
- Manage check-ins/checkouts, room assignments, and key distribution
- Monitor hotel security systems and respond to emergency protocols
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping
- Process payments, manage billing discrepancies, and maintain accurate records
- Collaborate with day shift staff for seamless operations handover
- Uphold brand standards and maintain a clean, professional lobby environment
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work independently and make sound decisions
- Basic computer literacy (MS Office, hotel systems training provided)
- Flexible schedule availability including weekends and holidays
- Positive attitude and commitment to exceptional guest service
- Valid driver's license (if required for errands)
- No experience necessary – training provided!