Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, where we redefine guest experiences in the heart of downtown Dallas. We're seeking a dynamic Night Front Desk Agent to be the first point of contact for our late-night guests. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury property. If you're a night owl with a passion for exceptional service, we want you to shine on our overnight team!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight hours
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/security teams
- Process payments, manage reservations, and maintain accurate guest records
- Serve as emergency contact for guest safety concerns and facility incidents
- Execute end-of-day reconciliation procedures and prepare morning shift handover reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays