Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent for our prestigious night shift. Be the cornerstone of our guest experience during high-energy evening hours, delivering personalized service that transforms stays into unforgettable memories. We offer competitive compensation, premium benefits, and career advancement opportunities in the heart of Los Angeles.
Responsibilities
- Seamlessly manage guest check-ins/check-outs with efficiency and warmth
- Handle reservations, room assignments, and special requests with precision
- Resolve guest inquiries and concerns proactively with exceptional problem-solving
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping, security, and maintenance teams for flawless operations
- Execute nightly audits and generate detailed shift reports
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to multitask in fast-paced environments with composure
- Strong attention to detail and organizational abilities
- Flexible schedule availability including weekends/holidays
- Valid California driver's license preferred