Job Description
Join our dynamic team as a Night Shift Hotel Supervisor at Grand Plaza Hotels, where we redefine hospitality excellence after dark. This pivotal role offers the unique opportunity to lead overnight operations while ensuring our guests experience unparalleled service during the quietest hours of the day. Enjoy premium benefits including competitive pay, comprehensive health coverage, and exclusive team discounts. Your expertise will directly shape our overnight guest experience, making every moment count for our discerning clientele.
Responsibilities
- Oversee all overnight front desk operations and staff coordination
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve escalated service issues promptly
- Supervise housekeeping and security teams during overnight hours
- Conduct nightly property inspections and safety audits
- Coordinate emergency response protocols and incident reporting
- Maintain accurate logs and documentation of overnight activities
Qualifications
- 3+ years hotel supervisory experience required
- Proven night shift leadership in hospitality sector
- Advanced knowledge of PMS systems and hotel operations
- Exceptional problem-solving and conflict resolution skills
- Strong communication abilities for diverse guest interactions
- Certified in CPR/First Aid preferred
- Ability to work independently with minimal supervision
- Flexible schedule including weekends and holidays