Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and be the first impression of Las Vegas hospitality! We're seeking energetic professionals to manage guest check-ins, resolve inquiries, and ensure seamless experiences for international and domestic travelers. Enjoy competitive pay, comprehensive benefits, and career growth in the heart of the Strip.
Responsibilities
- Manage efficient guest check-in/check-out processes using Opera property management system
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest concerns with empathy and creative problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Act as local tourism resource for dining, entertainment, and transportation
- Execute upselling strategies for premium rooms and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume environments
- Valid NV gaming work permit (if applicable)
- Availability for flexible shifts including nights, weekends, and holidays
- Basic knowledge of hotel operations and guest loyalty programs
- Spanish language proficiency highly desirable