Job Description
Join our award-winning luxury hotel in the heart of Kansas City! As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering exceptional service that embodies Midwestern hospitality. We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your talent shines.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized attention
- Manage reservations, room assignments, and guest requests efficiently
- Address guest concerns promptly and resolve issues with professionalism
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems to maintain accurate guest records
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- 2+ years in hotel front desk or guest services role
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends
- Valid Missouri driver's license and reliable transportation
- High school diploma or equivalent; hospitality degree preferred