Job Description
Experience the rhythm of the night at one of Memphis's premier luxury hotels. We are seeking a dedicated and detail-oriented Night Shift Manager / Night Auditor to oversee our overnight operations. In this pivotal role, you will ensure that our guests receive a seamless check-in experience and a secure environment while the city sleeps. If you are a night owl with a passion for hospitality and a commitment to excellence, we want to meet you.
Our team values integrity, professionalism, and a warm welcome. You will be the face of our hotel during the quiet hours, managing a small team of staff and handling any guest needs that arise with grace and efficiency.
Responsibilities
- Supervise front desk operations, including check-ins, check-outs, and concierge services.
- Manage and train night staff, ensuring adherence to company service standards.
- Handle guest inquiries, complaints, and special requests with poise and problem-solving skills.
- Conduct nightly security rounds and prepare detailed incident and maintenance logs.
- Perform night audit duties, including balancing accounts, preparing daily reports, and reporting financial discrepancies.
- Ensure the lobby and common areas are pristine, welcoming, and well-lit.
- Collaborate with the day shift team to ensure a smooth transition of operations.
Qualifications
- High school diploma or GED; hospitality management certification is a plus.
- Minimum of 2 years of experience in a hotel front desk or supervisory role.
- Strong computer proficiency in property management systems (PMS) is required.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must be self-motivated, detail-oriented, and able to work independently.