Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Portland! We're seeking enthusiastic, guest-focused individuals with no prior experience to deliver exceptional service at our boutique downtown hotel. This full-time role offers comprehensive training, career growth opportunities, and a chance to be the first point of contact for travelers exploring Portland's vibrant culture. Enjoy competitive pay, benefits, and a supportive team environment where your people skills shine. If you're passionate about hospitality and ready to launch your career, apply today!
Responsibilities
- Warmly greet and register guests with professionalism and efficiency
- Manage reservations, check-ins/check-outs using property management systems
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Perform nightly audits and report discrepancies to management
- Market hotel amenities and local attractions to enhance guest experience
Qualifications
- High school diploma or equivalent (required)
- Zero prior experience necessary – we provide full training!
- Outstanding communication and interpersonal skills
- Exceptional problem-solving abilities and patience
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn systems
- Positive attitude and commitment to guest satisfaction
- Flexibility to work evenings, weekends, and holidays