Job Description
Join our award-winning luxury hotel in the heart of Atlanta's vibrant downtown! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences at our AAA Four-Diamond property. This role offers flexible scheduling (20-25 hours/week), competitive pay, and opportunities for advancement in the hospitality industry. Perfect for students, career-changers, or those seeking work-life balance without compromising on excellence.
Why You'll Love Working With Us:
- Complimentary hotel discounts worldwide
- Free parking and MARTA pass assistance
- Professional development programs
- Inclusive, energetic team culture
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservation inquiries and room assignments
- Process payments and reconcile daily transactions
- Resolve guest concerns with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain accurate guest preference records
Qualifications
- 1+ years hospitality/customer service experience
- Proficient with reservation systems (Opera preferred)
- Exceptional communication and multitasking abilities
- High school diploma or equivalent; hospitality degree a plus
- Flexible availability including weekends/holidays
- Basic math and cash handling skills
- Positive attitude under pressure
- Knowledge of Atlanta attractions a plus