Job Description
Join our award-winning luxury hotel in the heart of Dallas as a Part-Time Front Desk Agent! As the first point of contact for our distinguished guests, you'll create memorable experiences while showcasing your exceptional customer service skills. We offer flexible scheduling, competitive hourly rates, and a dynamic work environment in one of Dallas' most vibrant locations. Perfect for students, career changers, or hospitality professionals seeking part-time opportunities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and VIP guest requests with precision
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and security departments
- Execute upselling techniques for room upgrades and hotel amenities
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 6 months hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and polished demeanor
- Basic knowledge of Dallas attractions and transportation
- Multilingual skills (Spanish highly desirable)