Job Description
Join our award-winning team at Grand Hotel Milwaukee as a Part-Time Front Desk Agent! We're seeking a charismatic hospitality professional to create memorable guest experiences in the heart of downtown. This role offers flexible hours and the opportunity to work in Milwaukee's premier luxury hotel environment. If you're passionate about exceptional service and thrive in fast-paced settings, apply today!
Responsibilities
- Deliver outstanding guest check-in/check-out experiences with warm hospitality
- Manage reservation systems and room inventory with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (PMS)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Valid Wisconsin driver's license preferred