Job Description
Join our vibrant Nashville hospitality team as a Part-Time Front Desk Agent at the heart of Music City! We're seeking a charismatic professional to deliver exceptional guest experiences while showcasing Nashville's unique charm. This role offers flexible scheduling (evenings/weekends) and growth opportunities in a luxury hotel environment. If you thrive in fast-paced settings and take pride in creating memorable moments, apply today to become the welcoming face of our iconic downtown property.
Responsibilities
- Seamlessly manage guest check-ins/check-outs using hotel management systems
- Handle reservations, room assignments, and payment processing with precision
- Respond to guest inquiries with local expertise and personalized recommendations
- Coordinate housekeeping and maintenance requests for flawless service delivery
- Uphold brand standards through consistent communication and problem resolution
- Maintain accurate records of guest feedback and operational metrics
- Collaborate with cross-department teams to ensure exceptional guest journeys
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with Opera/PMS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail and cash handling accuracy
- Knowledge of Nashville attractions and transportation hubs