Job Description
Join the vibrant hospitality team at Omaha Grand Hotel as a Part-Time Front Desk Agent! We're seeking a friendly and professional individual to create exceptional first impressions for our guests. This role offers flexible scheduling while providing an opportunity to develop customer service excellence in Omaha's premier downtown location. If you thrive in fast-paced environments and enjoy making people feel welcome, apply today!
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through attentive service
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with hotel software (Opera/Micros a plus)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including evenings/weekends
- Basic knowledge of Omaha attractions and services
- Positive attitude with professional appearance