Job Description
Join our award-winning team at Grand Harbor Hotel, Baltimore's premier waterfront destination. We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences while showcasing Baltimore's charm. This role offers flexible scheduling perfect for students or career changers seeking hospitality opportunities. Enjoy competitive pay, complimentary meals, and a vibrant downtown work environment.
Responsibilities
- Manage check-in/check-out processes with efficiency and professionalism
- Handle guest inquiries and resolve service issues promptly
- Process reservations and maintain accurate room status updates
- Collaborate with housekeeping and maintenance teams
- Execute billing procedures and payment processing
- Uphold brand standards through meticulous attention to detail
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible evenings/weekends
- Proficiency with hotel management software
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset