Job Description
Step into an iconic Boston landmark. The Fairmont Copley Plaza is seeking a dedicated Part-Time Front Desk Agent to join our world-class hospitality team. As a cornerstone of Boston’s luxury hospitality scene, we pride ourselves on delivering unforgettable guest experiences. In this pivotal role, you will serve as the welcoming face of our hotel, ensuring every guest feels valued and attended to from the moment they arrive. We offer a competitive hourly wage, a generous employee discount, and the opportunity to work in a prestigious, historic environment.
Responsibilities
- Execute seamless check-in and check-out procedures with accuracy and warmth.
- Manage guest inquiries via phone, email, and in-person, providing tailored local recommendations.
- Resolve guest concerns and complaints promptly to ensure 100% guest satisfaction.
- Maintain a pristine and organized front desk and lobby area.
- Assist with concierge requests, including restaurant reservations and transportation.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent is required.
- Previous hospitality or customer service experience is preferred but not mandatory.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- A professional appearance and a positive attitude are essential.