Job Description
Join the vibrant hospitality scene at Grand Plaza Hotel, a luxury destination in Chicago's Loop district. We're seeking energetic individuals to deliver exceptional guest experiences through our front desk operations. This role offers flexible scheduling perfect for students, career changers, or those seeking supplemental income. Enjoy complimentary hotel benefits, a dynamic team environment, and opportunities for advancement in one of America's most iconic cities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Process payments and handle cash transactions accurately
- Resolve guest inquiries with exceptional service standards
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent visual presentation
- Execute emergency procedures as needed
Qualifications
- Previous customer service experience preferred
- Proficiency with reservation software (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic mathematical aptitude for transactions
- Flexible availability including nights/weekends
- High school diploma or equivalent required