Job Description
Join the vibrant team at Harborview Hotel Baltimore, where hospitality meets charm in the heart of downtown. We're seeking a Part-Time Front Desk Agent to deliver exceptional guest experiences while maintaining our reputation for excellence. This flexible role offers the perfect opportunity to grow your career in hospitality while balancing other commitments.
As the first point of contact for our guests, you'll be instrumental in creating memorable stays. Our competitive hourly rates include shift differentials for weekend and evening hours, with opportunities for advancement into full-time positions.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk environment
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexible availability including weekends and evenings
- Attention to detail and problem-solving abilities
- Positive attitude and teamwork-oriented mindset