Job Description
Join the heart of hospitality at Grand Hotel Minneapolis! We're seeking a passionate Part-Time Front Desk Agent to deliver exceptional guest experiences in our downtown landmark. This role offers flexible scheduling (evenings/weekends) and competitive compensation while showcasing your customer service excellence. Perfect for students or professionals seeking dynamic part-time work in Minneapolis' vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room status via Opera PMS system
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean, organized front desk environment
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with hospitality systems
- Flexible availability including nights/weekends
- Valid MN work authorization required
- Positive attitude and team-oriented mindset
- Attention to detail and accuracy in transactions