Job Description
Join our vibrant hospitality team as a Part-Time Front Desk Agent at Grand Harbor Hotels! We're seeking energetic professionals who thrive in fast-paced environments and deliver exceptional guest experiences. This role offers flexible shift work schedules including evenings, weekends, and holidays, perfect for students or career changers seeking work-life balance. You'll be the welcoming face of our luxury waterfront property, handling check-ins, managing reservations, and resolving guest inquiries with professionalism. Enjoy competitive pay, complimentary hotel stays, and opportunities for advancement in our award-winning chain.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints promptly while maintaining service excellence
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest requests
- Perform nightly audits and report discrepancies to management
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math aptitude for cash handling and billing
- Valid Florida driver's license and reliable transportation
- Multilingual abilities (Spanish/Portuguese) highly valued