Job Description
Join our dynamic team as a Part-Time Front Desk Agent at Austin Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Austin's vibrant hospitality scene. This role offers flexible shifts perfect for students or those seeking work-life balance. You'll be the first point of contact for our guests, embodying our commitment to excellence and Texas hospitality. Enjoy competitive pay, complimentary meals, and opportunities for career growth in a supportive environment.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations to enhance guest experiences
- Maintain a clean and organized reception area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency with PMS software (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math skills for financial transactions
- Valid Texas driver's license (if required for errands)