Job Description
Join our award-winning luxury hotel in downtown Atlanta as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/out processes. Enjoy a vibrant work culture with competitive pay, flexible scheduling, and opportunities for growth within our renowned hospitality group. Perfect for students or career changers seeking meaningful part-time work in Georgia's thriving tourism industry.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera PMS
- Handle guest inquiries with professionalism and local expertise
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions
- Maintain accurate reservation records and room status updates
- Execute emergency response protocols as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Atlanta attractions and transportation
- Valid driver's license and reliable transportation