Job Description
Join our award-winning team at Grand Plaza Hotel Denver as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of downtown Denver. This role offers flexible scheduling, competitive compensation, and growth opportunities within our luxury brand. If you thrive in fast-paced environments and have a passion for creating memorable stays, apply today to become the welcoming face of our hotel.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate housekeeping and maintenance requests
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety
- Collaborate with valet and concierge teams
- Utilize hotel management systems (Opera) effectively
Qualifications
- Previous hotel front desk experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Proficiency in hotel PMS systems
- Strong attention to detail and multitasking abilities
- Valid Colorado driver's license
- Basic knowledge of Denver attractions and services
- High school diploma or equivalent required