Job Description
Join our award-winning team at Grand Plaza Hotel Wichita, where exceptional guest experiences begin! We're seeking a charismatic Front Desk Agent to be the welcoming face of our luxury property. As the first point of contact, you'll create memorable stays through personalized service while handling reservations, check-ins/check-outs, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. If you thrive in fast-paced hospitality environments and possess impeccable communication skills, apply today to become part of Wichita's premier hotel team!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local area information and recommendations
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional verbal communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible availability including nights, weekends, and holidays
- Positive attitude with strong attention to detail