Job Description
Join our award-winning hospitality team at Oceanview Resorts Miami, where luxury meets coastal charm! We're seeking a passionate Part-Time Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. This flexible role offers competitive pay, complimentary resort amenities, and opportunities for career growth in Miami's vibrant hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with prompt, personalized solutions
- Coordinate with housekeeping, valet, and concierge teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and premium services
- Assist with emergency procedures and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Basic knowledge of Miami tourism attractions and transportation
- Valid Florida driver's license preferred
- Fluency in English; Spanish proficiency highly valued
- High school diploma or equivalent required