Job Description
Join our award-winning team at Grand Hotel Oklahoma City as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to create memorable guest experiences in our luxury downtown property. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in one of Oklahoma's premier hospitality destinations.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Maintain accurate guest records and confidentiality of sensitive information
- Process payments and operate property management systems efficiently
- Act as primary communication hub for guest concerns and emergencies
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with reservation systems and Microsoft Office
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Professional appearance and positive attitude
- High school diploma or equivalent required