Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent in the vibrant heart of Charlotte, NC! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-in/check-out processes, personalized service, and meticulous attention to detail. This role offers flexible evening and weekend shifts, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, complimentary parking, and a supportive team environment where your contributions are celebrated.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management software
- Respond to guest inquiries with professionalism and resolve service issues promptly
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
- Assist with administrative tasks including inventory management and report generation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license (if required for errands)
- Basic knowledge of Charlotte attractions and transportation options