Job Description
Join our award-winning team at The Cosmopolitan of Las Vegas and deliver exceptional guest experiences! We're seeking energetic hospitality professionals to create memorable stays for our international guests. Enjoy flexible scheduling, competitive benefits, and work in one of the world's most vibrant destinations.
As a Front Desk Agent, you'll be the first point of contact for our discerning clientele. This role offers growth opportunities within MGM Resorts International while maintaining a dynamic work-life balance. Perfect for students or professionals seeking flexible hours in the heart of the Las Vegas Strip.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and manage financial transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and special packages to enhance guest experience
- Maintain accurate guest records and reservation details
- Assist with valet and concierge services during peak hours
Qualifications
- Previous hotel or customer service experience preferred
- Proficient in English with strong communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of property management systems (Opera experience a plus)
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs
- Valid work authorization in the United States
- Professional appearance and positive attitude