Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets Southern charm! We're seeking dynamic Part-Time Front Desk Agents to create unforgettable guest experiences in the vibrant heart of San Antonio. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive pay and flexible scheduling.
Our ideal candidate thrives in fast-paced environments and possesses genuine hospitality passion. With stunning views of the Riverwalk and proximity to iconic attractions, this role offers more than just a job—it's your gateway to a rewarding career in the luxury hospitality sector.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Coordinate with housekeeping, maintenance, and valet departments seamlessly
- Resolve guest concerns promptly using conflict resolution best practices
- Process payments and maintain secure financial transaction records
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards through impeccable grooming and communication
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality/customer service experience preferred
- Proficient in property management systems (Opera training provided)
- Exceptional communication and multitasking abilities
- Basic math skills for handling cash transactions
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license (for valet coordination)
- Fluency in English; Spanish proficiency highly valued