Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent at our premier downtown Denver hotel! This role offers flexible shift work including evenings, weekends, and holidays, perfect for students or professionals seeking work-life balance. You'll be the first point of contact for our guests, delivering exceptional service while managing check-ins, check-outs, and resolving inquiries with professionalism. Enjoy competitive pay, complimentary parking, and a supportive team environment in one of Denver's most vibrant locations.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries and modifications via phone, email, and in-person
- Process payments and maintain accurate financial records
- Resolve guest complaints and escalate issues to management as needed
- Coordinate with housekeeping and maintenance departments for guest requests
- Perform nightly audits and prepare daily reports
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Denver attractions and transportation
- High school diploma or equivalent required
- Valid driver's license and reliable transportation