Job Description
Join our vibrant Austin team as a Part-Time Front Desk Agent at Grand Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Perfect for students or those seeking work-life balance, this role offers competitive pay and opportunities to grow within our award-winning hospitality brand. Enjoy a dynamic downtown Austin environment while mastering front desk operations, guest relations, and local tourism insights.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle phone inquiries and reservations with professionalism and accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and enhance guest experiences with personalized service
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous front desk or customer service experience preferred
- Flexible availability to cover evenings, weekends, and holidays
- Strong communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Basic math skills for cash handling and billing
- Positive attitude and commitment to guest satisfaction
- High school diploma or equivalent required