Job Description
Join Harborview Hospitality Group as a Part-Time Front Desk Agent and become the welcoming face of our premium Baltimore location! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences while kickstarting their hospitality careers. No prior experience required – we provide comprehensive training and a supportive team environment. Enjoy flexible scheduling, competitive pay, and opportunities for advancement within our growing portfolio of luxury properties.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage phone communications and digital booking platforms
- Process payments and handle cash transactions securely
- Resolve guest inquiries with professionalism and discretion
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain immaculate lobby and reception area standards
Qualifications
- High school diploma or equivalent required
- No experience necessary – training provided
- Exceptional customer service aptitude
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Professional appearance and demeanor
- Flexibility to work evenings, weekends, and holidays