Job Description
Join our award-winning oceanfront resort in Virginia Beach for a dynamic weekend hospitality role! We're seeking a passionate Guest Agent to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and a vibrant work culture in one of Virginia's premier coastal destinations. What we offer: Weekend shift premiums, complimentary resort amenities, career advancement opportunities, and a supportive team environment. Perfect for: Students, hospitality professionals, and those seeking weekend-only flexibility with competitive compensation.
Responsibilities
- Manage check-in/check-out processes for weekend guests with efficiency and warmth
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/F&B teams
- Process payments, manage reservations, and maintain accurate guest records
- Execute upselling strategies for premium rooms and resort amenities
- Conduct thorough room inspections before guest arrivals
- Collaborate with security team for lost-and-found and incident documentation
- Participate in weekend staff briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, etc.) preferred
- Exceptional communication and conflict resolution skills
- Flexible availability for weekend shifts (Fri-Sun evenings)
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs
- Basic knowledge of Virginia Beach attractions and services
- Positive attitude under pressure during peak seasons