Job Description
Join our dynamic hospitality team at Grand Plaza Hotel in Albuquerque, NM, as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Perfect for students or career changers seeking flexible hours in a vibrant city. Enjoy competitive pay, employee discounts, and a supportive work environment. Apply now to become part of Albuquerque's premier hospitality destination!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries and modifications with accuracy
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance departments
- Provide local area recommendations and tourist information
- Maintain meticulous records of guest preferences and special requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in hotel property management systems (e.g., Opera, Amadeus)
- Strong multitasking abilities in fast-paced environments
- Excellent communication and conflict resolution skills
- Basic knowledge of Albuquerque attractions and transportation
- Flexible availability including weekends and holidays
- Valid driver's license preferred