Job Description
Join the vibrant heart of New Orleans hospitality at the Grand Orleans Hotel! We're seeking passionate part-time Front Desk Agents to deliver exceptional guest experiences in the city's most iconic location. As the first point of contact, you'll embody our commitment to Southern charm and service excellence while working flexible shifts. Enjoy competitive pay, complimentary meals, and an opportunity to immerse yourself in the Big Easy's unique culture.
Responsibilities
- Check-in/check-out guests with efficiency and warmth using PMS systems
- Manage reservations, room assignments, and key issuance accurately
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain organized front desk operations and documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Basic knowledge of New Orleans attractions and transportation
- Valid Louisiana driver's license (for occasional errands)
- Strong attention to detail and multitasking abilities