Job Description
Join our award-winning team as a Part-Time Front Desk Agent at Grand Hospitality Group's flagship property in downtown Fort Worth! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, free parking, and opportunities for advancement in a luxury hospitality environment.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guestroom readiness
- Execute safety protocols and emergency procedures as needed
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency with PMS systems (Opera/Micros preferred)
- Flexible availability including nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic knowledge of Fort Worth attractions and local transportation
- Ability to stand for extended periods and lift up to 25 lbs