Job Description
Are you a people person with a passion for creating seamless guest experiences? Grand Oak Hotel & Suites is seeking a dynamic and professional Part-Time Front Desk Agent to join our award-winning team in the heart of Sacramento. We pride ourselves on delivering exceptional hospitality, and we want you to be a part of our story.
In this role, you will serve as the first point of contact for our guests, ensuring their stay is comfortable, efficient, and memorable. Whether you are a seasoned hospitality professional or an eager newcomer looking to break into the industry, we offer a supportive environment where you can grow your career.
Why Join Us?
- Competitive hourly wage with performance-based bonuses.
- Flexible scheduling to accommodate your lifestyle.
- Employee discounts on dining and hotel services.
- Opportunities for advancement within the property and corporate network.
Responsibilities
- Greet and Register Guests: Welcome guests warmly upon arrival and manage the check-in process efficiently using our property management system.
- Guest Assistance: Provide information regarding local attractions, dining, and transportation to ensure a memorable stay.
- Check-Out Process: Process payments, print folios, and handle checkout with precision and courtesy.
- Communication: Answer incoming phone calls, respond to emails promptly, and relay messages accurately to staff.
- Front of House Maintenance: Maintain the cleanliness and organization of the reception area, lobby, and common spaces.
- Issue Resolution: Address guest inquiries and complaints promptly, escalating complex issues to the Management team.
- Administrative Tasks: Assist with daily reports, inventory management, and filing as needed.
Qualifications
- Education: High school diploma or equivalent required; a degree in Hospitality or related field is a plus.
- Experience: Previous experience in customer service, hospitality, or reception is preferred but not mandatory.
- Skills: Strong verbal communication skills and a professional phone manner.
- Technical Proficiency: Comfortable using computers and property management software (e.g., Opera, Micros).
- Availability: Must be available to work a variety of shifts, including evenings, weekends, and holidays.
- Attributes: A friendly, approachable demeanor with a keen eye for detail and a problem-solving attitude.