Job Description
Join our award-winning team at Grand Horizon Hotels as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury downtown Chicago location. This role is perfect for hospitality enthusiasts seeking flexible hours while building a career in premium service. Enjoy competitive pay, complimentary staff benefits, and a dynamic work environment in one of America's most vibrant cities.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences to VIP and standard guests
- Manage room reservations and optimize occupancy through strategic upselling
- Resolve guest inquiries with empathy and efficiency, including special requests
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management systems (Opera/PMS) with precision
- Act as hotel ambassador, providing local recommendations and creating memorable moments
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends, evenings, and holidays
- Valid Illinois hospitality/serving alcohol certification (TIPS)
- Professional appearance and polished guest etiquette
- Strong problem-solving abilities under pressure
- Fluency in English; bilingual (Spanish) preferred