Job Description
Join our award-winning hospitality team at Grandview Hotels & Resorts as a Part-Time Front Desk Agent! We're seeking energetic professionals to create memorable experiences for guests at our premium Chicago location. This role offers flexible scheduling, competitive pay, and opportunities for career growth in the luxury hospitality sector. If you thrive in fast-paced environments and excel at customer service, apply today to become the face of our exceptional property!
Responsibilities
- Provide exceptional guest check-in/check-out services using our property management system
- Manage room reservations and availability with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and presentation
- Assist with valet services and concierge requests
- Participate in daily briefings and training sessions
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management software (Opera, Fidelio)
- Strong communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible availability including weekends and holidays
- Professional appearance and positive demeanor
- Valid driver's license (for valet duties)