Job Description
Join our award-winning team as a Part-Time Front Desk Agent at Grand Hospitality Group in Columbus, Ohio! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and problem-solving expertise. This role offers flexible shift schedules perfect for students or those seeking work-life balance, with opportunities to grow within our expanding hospitality network.
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with empathy and professionalism
- Maintain accurate records of room assignments and occupancy
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience
- Proficiency with reservation software and MS Office
- Strong communication and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of local attractions and transportation