Job Description
Join our vibrant team at Grand Plaza Hotel as a Part-Time Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during flexible shift rotations. This role is perfect for students, career-changers, or those seeking work-life balance. Enjoy competitive pay, complimentary staff meals, and opportunities for growth within our luxury hospitality group.
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly using conflict resolution techniques
- Maintain accurate guest records in hotel management systems
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash handling procedures
- Act as local tourism ambassador providing area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Availability to work evenings, weekends, and holidays
- Proficiency in Opera or similar property management systems
- Strong multitasking abilities in fast-paced environments
- Excellent communication skills in English (bilingual a plus)
- Basic math skills for cash handling and billing
- Professional appearance with polished customer service demeanor