Job Description
Join our award-winning hospitality team at the Oakland Grand Hotel, where we blend luxury with local charm. We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences in the heart of downtown Oakland. This role offers flexible scheduling and growth opportunities in one of California's most vibrant cities.
Why Work With Us?
- Competitive hourly wages plus tips
- Complimentary hotel stays and discounts
- Supportive, inclusive work environment
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and handle cash/credit transactions
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain accurate records of guest preferences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel software (Opera, Cloudbeds, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license (preferred)
- Basic knowledge of Oakland attractions and transportation
- High school diploma or equivalent required